**AVOID SOUTH RUISLIP AT ALL COSTS**
I just returned home after attempting to return a product purchased from a retailer. Upon entering, I was directed to the support desk for my return. There, I encountered a representative who, when I expressed my intention to return an item, responded with a dismissive 'why.' I clarified that we had changed our minds, which is an option stated on the retailer's return page. To reach this information, I had to answer several questions, leading to two options: return to the store or drop off at a designated location. Since I live nearby, I chose the first option, which is how I met this representative. He insisted that because the 'seal' was broken, it was considered part of the original packaging. However, the seal was still on the box, and he claimed it could not be returned due to this. Then he stated I would need to arrange for a pickup from home, which is not even an option listed on the website! His lack of knowledge about the return policy and consumer rights was evident. When I highlighted these issues, his tone became increasingly rude. He even opened the box, pulled out the original cable, and falsely claimed it was damaged. This was untrue, as the cable was brand new and unused. At this point, I requested to speak to a manager. He told me I needed to contact head office instead, but I insisted on speaking with the store manager who was nearby. I hoped for better customer service from the manager, who is supposed to lead the team and be knowledgeable about policies. After confirming his name, he had already been informed of my request to speak with him. However, he seemed unaware of the details regarding my interaction with the representative. Once I explained the situation, his demeanor changed, and he became rude, interrupting me as I spoke. Both he and the representative displayed a poor attitude, which has been noted in other reviews. After rudely stating that I couldn’t return the item in-store, even though I had the right to do so, he claimed he wouldn’t accept the return because he couldn’t resell it. This is not a customer issue, as consumer rights protect us in these cases. Even when I showed him the retailer's website and the return process, he admitted he wasn’t aware of it and refused to follow consumer rights. It's alarming that a store and its management seem to disregard clear return policies and consumer rights. Coupled with the rude customer service, I will not shop with this retailer again. Please be cautious; this store and its management appear to believe customers have no rights.
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