I've been waiting several weeks for our TV to be fixed. During my recent calls to the support team regarding updates on tracking, I was initially informed that the parts would take a while and that the company would provide either an exchange or a voucher. However, when I called again today, I received no news about the exchange or voucher and was told that we are still waiting for the parts from the manufacturer. When I mentioned the previous information about the exchange or voucher, I was told it was incorrect due to the manufacturer's warranty. We just want this resolved, as the prolonged process and inconsistent communication are making it even more challenging.
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