After weeks of following up, I experienced missed callbacks and inadequate communication, culminating in a complaints process that seemed more focused on favoring the company than accurately representing the situation. The dismissive attitude I encountered was troubling, and the stress I experienced was brushed aside with a minimal goodwill gesture. Anyone considering a purchase should be aware that if issues arise, you might find yourself repeatedly pursuing resolutions only to be disregarded when raising concerns. I recommend opting for electrical goods from a more reliable retailer instead. My experience has been nothing but stressful. Despite being a loyal customer for 30 years, I will not be returning to this company.
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