I purchased a washing machine from the seller in November 2025. I reached out at the start of January due to water leaking from the door. I've been shuffled between the seller and the manufacturer—who confirmed that it's a manufacturing defect with the door seal, but this issue isn't covered by their warranty. The seller is unwilling to assist because I contacted them after 30 days and didn't purchase additional coverage. I'm trying to address this as they are violating consumer rights legislation, and my complaint has been escalated, yet after 10 days, I still haven't received any update and my washing machine remains broken. According to UK law, the seller is obligated to repair or replace this product within the first 6 months, but I've been told repeatedly that they don't adhere to UK law.
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