When ordering our washing machine, the website stated that on this item when ordered for home delivery, that the installation & recycle charge would be free, the task bar and box to tick for this service was also unavailable to select, as the bar was shaded out.
On delivery the delivery person said that they would be unable to install or remove old item, when we explained, he said that they could leave the new machine, but we would be left with nowhere to keep it and he said we were wrong about the website.
So they left with our machine, we cintacted customer services and explained that, my wife and I both had seen this statement of free installation on the website inc recycling, however the representative stated that it wasn't showing this info now, however at the time it was, the website was showing incorrect info at time of ordering and has either been updated since.
Obviously we as customers are extremely dissatisfied with Curry's service and their website has proved unreliable to us and the customer service has prover also to be unhelpful and the company likes to assume customer fault and insinuation of dishonesty, as a result we will purchase from somewhere else.
The cost of installation and recycling became a secondary issue, the issue is about misleading info and a unwillingness to resolve.
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