Currys asked me to email them with a reference number, which I did. Six days later, there has been no reply at all. No follow-up. No explanation. Nothing.
What is very clear now is that Currys only responds quickly on Trustpilot, publicly, to give the impression that the issue is being handled. As soon as communication moves to email, it is ignored. They seem to believe that posting a short public reply means the problem is solved. It is not.
I have now left five separate 1-star reviews, and I will continue to do so until Currys takes real accountability and properly compensates for the time, stress, and effort this situation has caused. I will not stop pursuing this.
After reading many other 1-star reviews and negative comments, it is shocking how many customers describe almost identical experiences. This is not a rare case — it appears to be a pattern.
I genuinely hope new customers are careful, especially when ordering online or high-value items. If something goes wrong, based on my experience and many others’, you may face long delays, poor communication, and no meaningful responsibility taken.
Currys needs to do far better.
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