We asked for a drawing pad and got recommended and completely wrong product. When we tried to pay cash they couldn’t take the cash so we had to buy a store gift card to make the transaction happen, the gift card wouldn’t work (this was all in store in Basingstoke, not online) so they had to cancel the gift card and register another. Then when we gave the present it was not able to do what was required, totally wrong for the purpose of use that was explained to the assistants in store. We went back to get a refund and were told we can only have a credit note as it was bought with a gift card!!!! So we had to find £300 cash to replace this birthday present asap. What was worse was, we could not spend the gift card money as curry’s admitted they don’t sell anything like a drawing pad. We did eventually spend the gift card on a Xmas present for another family member….but all this hassle has put us off. The staff were lovely, really were, but they got it all so wrong on advice and transaction, why should we have to pay on a card if we have cash? I feel this was a move to ensure that a cash refund could not be given, therefore we would have to spend in store with curry’s only again. Such a shame because all experiences have been good here, until this one
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