I received my online order on 06/01/2026, but it was faulty so I returned it on 11/01/2026. Currys emailed me on 27/01/2026 to confirm they had received my return and that a replacement had been sent. I was supposed to receive this replacement on 27/01/2026, however something went wrong with DPD and the parcel was either lost or misplaced.
Since then, I still have no product, no replacement and no refund. I have phoned Currys many times and all I am told is that they will “contact DPD”, but no one ever gets back to me and nothing moves forward. There has been no explanation, no timeline and no ownership of this issue.
This has now gone on for weeks and is completely unacceptable. Currys has had my returned faulty item since 13 January and I am still left without a product or a refund.
I am asking Currys to escalate this to their warehouse and logistics team and resolve it immediately, either by issuing my replacement or providing a full refund without any further delay.
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