Visited the store in Bury this afternoon 15.2.26 Tom the Manager was exceptional so helpful, respectful & polite did everything possible to help us thanks Tom your care was fantastic we so appreciated it.
The store assistant Tom who completed our purchase & delivery instructions was also great with his customer service... respectful cheerful & eager to help &made sure we were happy with our purchase thanks Tom
I unfortunately also had an alternative experience at this store same time & day with an assistant who couldn't have been more rude & impolite & totally unhelpful, attitude was appalling. I was hand signalled by this assistant from a 5 metre distance then shouted at from this distance to "come here" ? so rude.... this attitude of total disinterest continued on checking an item for us at that point I decided to seek out another member of staff
No manners & obviously no idea whatsoever about what customer service means Unbelievable! Apparently this person has huge training needs
If someone only experiences the latter your reputation is harmed & many won't return they will never know that you have exceptional members of staff ... the likes of Tom & Tom
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