currys.co.uk

4.3
4.3 Based on 1.2K reviews

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Felix Economakis
Ordered a new phone from store, didn't have colour I wanted, new one to arrive two days later and I

Ordered a new phone from store, didn't have colour I wanted, new one to arrive two days later and I specifically asked for collection. Next day keep getting texts from DPD saying my parcel is due to be delivered during this time without specifying my address. I thought the assistant must have made a mistake. I wait for the parcel, no bell rung/text, next I know I check up on DPD app and says parcel delivered with a photo, like Amazon do, of the parcel in a background that is not my hallway. So I then do the rounds of phoning up DPD (says we have a diff address but won't tell me what it is), then Currys and they say they don't have my address but the store address. So I go to the store and they have my phone. This would have saved a lot of hassle and confusion if that was clearly and explicitly stated from the outset. All resolved but needless misunderstanding. Otherwise delivery was speedy

4
Date of experience: Feb 16, 2026

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