Currys are an absolute joke. Most of the reviews here must be fake.
Purchased a fridge freezer. Worked fine for a couple of months then began tripping the fuse box. Paid an electrician to come out who confirmed the issue was the fridge freezer. Contacted Currys who gave me the run around for months.
Eventually they agreed to send a technician out. The technician went to not only the wrong address but to a completely different county. They then marked on my account that a technician had attended. Over a month later managed to arrange another technician... This time they just didn't show up!
I was told it was in warranty then it wasn't. I was offered £10 compensation HAH. After almost a year of fighting for them to honour the warranty they offered a partial refund. A few months later offered a replacement. Obviously at this point I refused for fear of another faulty device and a year of fighting customer service.
Instead have reported them to trading standards. Once I get a response from them I intend to pursue legal actions for a full refund, Damages and my time spent chasing them.
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