Absolutely shocking service from Currys.
I paid £1000 for a fridge. Delivery was supposed to be on Tuesday — they turned up with a damaged one. Fine, things happen. They rebooked delivery for Friday.
Friday is tomorrow and we have had NO message. No confirmation. No time slot. No update. Nothing.
Customer service is useless. They keep giving me a phone number that just leads to an automated system — no real person, no actual help. I went into the store and they told me to “wait for a message from delivery” and that they might contact us.
When I call them, they tell me to contact the store. When I go to the store, they tell me to contact customer service. I’m being sent back and forth with nobody actually taking responsibility.
Might? I paid £1000!
When I said I want a refund, I was told it will take 14 days. So they can take my money instantly, but returning it takes two weeks?
Apparently I’ll get the delivery charge refunded in the end — amazing, considering the stress and inconvenience. And now they’re saying the fridge might come on Sunday instead.
£1000 for a fridge and this is the service? Once they have your money, they completely stop caring.
Disgraceful. Never again.
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