Placed a click and collect order on 17th Feb for 3 items that were showing in stock for store delivery in 2 days. Shortly after ordering, I had an email to say one items is out of stock and my order was delayed. Date of collection has been and gone and no update received. Called customer services who said they would refund me for the out of stock item and send the rest of my order to the store. 2 days later when I would have expected to pick up the 2 items, I received another email to say an item is out of stock. Called customer services again and it turns out the previous advisor has not cancelled the out of stock item from my order like she said she was going to, and this is what is causing my whole order not to be sent out. Any other company would send out the in stock items as and when available, but apparently Curry’s cannot do this. I would cancel the order, however I am reluctant to do this due to using an evoucher. Apparently, if I request a refund, a physical gift card will be sent in the post which can take 7 business days, she said I can’t have an e voucher sent via email. Have no idea when I will finally receive my order. Really not happy and will not order online through Currys again.
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