After nearly three weeks of waiting and consistently reaching out to the company regarding their repair and customer service teams ignoring my emails and calls about the installation of my new washer and dryer, I finally received an email from customer service on 08/12/2025. I replied with the same details I had been providing for weeks, yet three days later, I still haven't received a response. Today, I decided to hire a new plumber to inspect and properly install my washing machine, which cost me an additional 110 euros on top of the 95 euros I had already paid to the company's installation team for an incomplete job. The issue with the new washing machine was due to the installation team using a flimsy pipe that bent behind the machine, obstructing the water flow, and incorrectly connecting the hot and cold water pipes. These are unacceptable errors for a team that should be performing this type of work regularly. My next step is to seek recovery of the 95 euros I paid for a service that not only caused three weeks of stress but was also executed improperly.
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