Review Time
I purchased a De'Longhi coffee machine (€500) from Currys in September. This was not a small purchase for me – it represents roughly a week’s wages – but I justified the cost as a long-term saving compared to buying takeaway coffee. Even if the machine lasted only a year, it seemed worthwhile.
Unfortunately, by November the machine was already showing signs of malfunction. Due to the Christmas period and other commitments, I was only able to return it for assessment in February. At that point, I was informed by the sales assistant that Currys acts only as a broker for De'Longhi products and does not handle warranty returns directly. This was disappointing, as this was never explained at the time of purchase and would have influenced my decision.
The machine was sent for repair (issue: milk frother not working). I was advised this could take up to 14 working days; in fairness, it was returned after 8 working days. However, the machine came back with the exact same fault – the frother still does not work. There was no visible indication that the issue had been properly diagnosed or tested.
Overall, this has been a very frustrating experience for a premium-priced product. Based on my experience, I would strongly advise potential buyers to carefully consider warranty and service arrangements before purchasing a De'Longhi machine from Currys. The repair was handled by Kinilworth Electrical, but the problem remains unresolved.
Ongoing unresolved issue since 30 December
I reported a fault with a washing machine to Currys on 30 December. Since then, I have experienced ongoing delays and a complete lack of resolution.
I have sent multiple emails over several weeks and received only generic responses with no substance. Each time, I was told to ring a phone number. I did so on several occasions, with call waiting times exceeding 40 minutes, calls not being answered, or calls dropping. I was then advised to ring different numbers, with the same result.
Despite repeated contact, no repair, replacement, or refund has been arranged. The issue remains unresolved.
Due to the lack of engagement and meaningful support, I have had to escalate the matter through the CCPC and the Small Claims Court.
Very disappointing experience for an essential household appliance.
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I am unable to reply directly to Currys’ response on Trustpilot. For public clarity, I am therefore responding here under my original review and will be responding to their email as well.
Currys have responded publicly asking me to contact another email address. For clarity, this issue has already been escalated through Currys’ customer services, complaints, and legal channels, and is now subject to an active Small Claims case due to the lack of resolution since 30 December 2025.
Directing me to yet another contact point does not address the substance of the issue. I remain willing to resolve this directly, however I am awaiting a clear written resolution (repair, replacement, or refund).
Following up on my earlier review, I received yet another apology and a courier was scheduled to pick up the package yesterday, January 19, 2026. Unsurprisingly, no courier arrived, and I received no response from the customer service team once again. This marks the fifth time a courier was supposedly arranged but failed to appear. This has been the most disappointing customer service I have encountered from any company.
I ordered a tablet as a Christmas gift in December, but received the wrong one. I contacted customer service immediately and was informed that a courier would pick it up on December 26th. However, no one showed up, and despite emailing eight times and scheduling three additional courier pickups, none of them occurred. I am still waiting for a full refund, but I can't get anyone to resolve this issue. Each response has been a generic email.
Utterly disappointing experience. I ordered a fridge with a scheduled delivery for Thursday afternoon, and I took time off work for it. I was informed it would arrive within 30 minutes, but that time passed without any delivery. Then, I was contacted by the support team, who explained that delivery was postponed due to a van issue. I understood that things can go wrong, and we rescheduled for the next afternoon, requiring me to take more time off work. The next morning, I received a call saying they were en route, but I wasn't home, so I was told I'd get a call later for the afternoon delivery. However, I never received that call. At 2 PM, I reached out to customer service, who assured me I'd be contacted about the delivery. By 5:15 PM, I called again only to learn that the delivery had been canceled and would be postponed for another week. They didn't even bother to inform me about the cancellation, leaving me waiting at home, and I couldn't track the delivery online since it had been canceled on the first day.
I visited the store to buy a watch that was listed as available online, but it wasn't in stock, nor was it available at any other location. Instead, I was shown a different watch, which I was told had the same specifications. However, the display screen on this alternative watch was actually larger. Believing it was a better option, I decided to purchase it using a €10 discount voucher I had received from a previous purchase. Once home, I discovered online that the watch I bought was significantly smaller than the one I initially intended to buy. I returned to the store, and while they refunded my money, they did not return my voucher.
Following up on my earlier review. In August 2025, I placed an order for a wireless microphone. Four months have passed, and after 45 phone calls, I receive the same standard reply: “I’m very sorry, this has been escalated, and someone will get back to you in 24-48 hours.” I have received absolutely no updates. Each time I call, it’s the same response, over and over again. The runaround is incredibly unethical. This experience has been terrible. I have not received a refund or a return of my product. I am left empty-handed after trying to return it. This is appalling. Unethical. Unacceptable.
I bought a washing machine in March 2024, and it's now broken. I reported the issue to the company in October, but I've been dealing with frustrating responses for the last six weeks filled with generic emails. This has been the worst customer service experience I've ever had, and I will never purchase from them again.
After nearly three weeks of waiting and consistently reaching out to the company regarding their repair and customer service teams ignoring my emails and calls about the installation of my new washer and dryer, I finally received an email from customer service on 08/12/2025. I replied with the same details I had been providing for weeks, yet three days later, I still haven't received a response. Today, I decided to hire a new plumber to inspect and properly install my washing machine, which cost me an additional 110 euros on top of the 95 euros I had already paid to the company's installation team for an incomplete job. The issue with the new washing machine was due to the installation team using a flimsy pipe that bent behind the machine, obstructing the water flow, and incorrectly connecting the hot and cold water pipes. These are unacceptable errors for a team that should be performing this type of work regularly. My next step is to seek recovery of the 95 euros I paid for a service that not only caused three weeks of stress but was also executed improperly.
I visited a store in a shopping center to buy a Chromebook. The salesperson informed me that there were none available for purchase, only a display model. When I inquired about ordering one, he insisted I pay immediately despite there being no stock. Such a misleading experience!
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