Ongoing unresolved issue since 30 December
I reported a fault with a washing machine to Currys on 30 December. Since then, I have experienced ongoing delays and a complete lack of resolution.
I have sent multiple emails over several weeks and received only generic responses with no substance. Each time, I was told to ring a phone number. I did so on several occasions, with call waiting times exceeding 40 minutes, calls not being answered, or calls dropping. I was then advised to ring different numbers, with the same result.
Despite repeated contact, no repair, replacement, or refund has been arranged. The issue remains unresolved.
Due to the lack of engagement and meaningful support, I have had to escalate the matter through the CCPC and the Small Claims Court.
Very disappointing experience for an essential household appliance.
___
I am unable to reply directly to Currys’ response on Trustpilot. For public clarity, I am therefore responding here under my original review and will be responding to their email as well.
Currys have responded publicly asking me to contact another email address. For clarity, this issue has already been escalated through Currys’ customer services, complaints, and legal channels, and is now subject to an active Small Claims case due to the lack of resolution since 30 December 2025.
Directing me to yet another contact point does not address the substance of the issue. I remain willing to resolve this directly, however I am awaiting a clear written resolution (repair, replacement, or refund).
Claim your business profile now and gain access to all features and respond to customer reviews.
