I purchased a De'Longhi coffee machine (€500) from Currys in September. This was not a small purchase for me – it represents roughly a week’s wages – but I justified the cost as a long-term saving compared to buying takeaway coffee. Even if the machine lasted only a year, it seemed worthwhile.
Unfortunately, by November the machine was already showing signs of malfunction. Due to the Christmas period and other commitments, I was only able to return it for assessment in February. At that point, I was informed by the sales assistant that Currys acts only as a broker for De'Longhi products and does not handle warranty returns directly. This was disappointing, as this was never explained at the time of purchase and would have influenced my decision.
The machine was sent for repair (issue: milk frother not working). I was advised this could take up to 14 working days; in fairness, it was returned after 8 working days. However, the machine came back with the exact same fault – the frother still does not work. There was no visible indication that the issue had been properly diagnosed or tested.
Overall, this has been a very frustrating experience for a premium-priced product. Based on my experience, I would strongly advise potential buyers to carefully consider warranty and service arrangements before purchasing a De'Longhi machine from Currys. The repair was handled by Kinilworth Electrical, but the problem remains unresolved.
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