Curve was a great idea... When it worked. I had a Curve card approximately 6/7 years ago and it worked like a dream - until (so I was told) they 'upgraded' their system. That for me, was when the snowball melted. I had nothing but hassle with customer services (if they contacted you at all)! I was so conversant with the Curve bot, I nearly asked for a date! However, after there was an unauthorized payment from my card, I blocked it. Trying to speak to ANYONE was a nightmare. All I got was generic automated responses and I finally wrote a complaint and closed the account. My complaint was upheld (because I fully intended to go to the Financial Ombudsman), but MY money held in THEIR wallet was eventually released and we parted company reasonably amicably.
In retrospect, this was not my brightest idea, but to give the benefit of the doubt, I thought after 7 years they had maybe ironed out the creases and sorted their 'new system' out. Regrettably, I did not look at the reviews.
That was a BIG mistake, and one I wish to pass on to ANYONE considering using this card. STEER CLEAR!
**WARNING: If you cancel your card (most probably in frustration) without curve having the courtesy to answer and close it for you, you will NOT BE ABLE TO USE ANY OF YOUR CARDS that are registered with Curve for online transactions or pay and go. THEY WILL BE DECLINED - because they are registered to your Curve account (who is 'managing' your transactions) and therefore only recognise your Curve PIN - (the door to your cards)!
Your only option if this happens is replacement cards WITH A DIFFERENT NUMBER as the old number is effectively 'blocked' due to the Curve account being closed.
PLEASE LISTEN!!
AVOID THIS COMPANY unless you want a future life of misery!
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Curve connects all your cards in one to simplify payments and supercharge your money. Once you add your debit cards and credit cards to Curve, you unlock a whole range of financial superpowers. Here are a few:
Go Back in Time® to switch payments from one card to another, after you’ve made the purchase.
Eliminate foreign exchange fees charged by your bank or credit cards with our spending power limits.
Earn cash back on top of any rewards you already get with another card and 1% cash back on selected retailers for our premium tiers.
Free up cash by swiping any purchase you’ve made and splitting it into instalments.
Paying with Curve is not just simpler and smarter. It’s safer too. All your bank and credit card details are hidden behind your Curve card number, and never exposed. All your purchases are protected up to £100K and you get live notifications every time you spend to detect fraud instantly. Plus, if your Curve card is lost or stolen, you only ever have to replace one card.
There are 4 Curve tiers. Curve, Curve X, Curve Black and Curve Metal. Premium benefits include higher fee-free spending limits abroad, extra cashback, insurance and more.
FAQs? Visit: https://curve.kustomer.help/See more
