Review Time
I used this service for years without major issues, so what happened recently came as a real surprise. During a routine review, my account access was suddenly limited and I was told I needed to submit a full three-month bank statement including all transactions. I wasn’t comfortable sharing that level of detailed financial data, especially since the only explanation I received was a generic reference to their terms, without any clear or transparent reasoning.
Because protecting my financial privacy is important to me and I didn’t feel my concerns were properly addressed, the only option presented was to stop using the service entirely. For a long-time customer, that outcome felt very disappointing and poorly handled.
Situations like this make me question whether this kind of approach is really a sustainable way to treat customers.
I attempted to register for a Curve account via the Android app and submitted all requested verification documents. The account creation failed, and the app does not allow me to retry unless the failed registration is manually cleared.
I have been requesting an account reset since 02/11/2025. Every time I submit a request, I receive only an automated response email — and then complete silence. No follow-up, no resolution, no human support.
For a financial service handling user data and payments, this level of support is unacceptable. A failed signup should not permanently lock a user out with no way to recover.
Locking users out of an account with no recovery path and no real support is unacceptable for an online wallet. I would strongly advise caution before trusting this service.
Curve was a great idea... When it worked. I had a Curve card approximately 6/7 years ago and it worked like a dream - until (so I was told) they 'upgraded' their system. That for me, was when the snowball melted. I had nothing but hassle with customer services (if they contacted you at all)! I was so conversant with the Curve bot, I nearly asked for a date! However, after there was an unauthorized payment from my card, I blocked it. Trying to speak to ANYONE was a nightmare. All I got was generic automated responses and I finally wrote a complaint and closed the account. My complaint was upheld (because I fully intended to go to the Financial Ombudsman), but MY money held in THEIR wallet was eventually released and we parted company reasonably amicably.
In retrospect, this was not my brightest idea, but to give the benefit of the doubt, I thought after 7 years they had maybe ironed out the creases and sorted their 'new system' out. Regrettably, I did not look at the reviews.
That was a BIG mistake, and one I wish to pass on to ANYONE considering using this card. STEER CLEAR!
**WARNING: If you cancel your card (most probably in frustration) without curve having the courtesy to answer and close it for you, you will NOT BE ABLE TO USE ANY OF YOUR CARDS that are registered with Curve for online transactions or pay and go. THEY WILL BE DECLINED - because they are registered to your Curve account (who is 'managing' your transactions) and therefore only recognise your Curve PIN - (the door to your cards)!
Your only option if this happens is replacement cards WITH A DIFFERENT NUMBER as the old number is effectively 'blocked' due to the Curve account being closed.
PLEASE LISTEN!!
AVOID THIS COMPANY unless you want a future life of misery!
Initially, I would have rated this experience with 5 stars, but things took a turn for the worse. Out of nowhere, my credit limit was reduced by 80%. When I inquired about it, my account was inexplicably put on hold. Despite making all payments on time, having ample availability, and seeing my credit score rise, my account remains on hold after three months. I cannot recommend this service.
I find myself echoing many others' sentiments here. I attempted to register today and encountered a message during the ID verification that stated, "We couldn't verify you." I reached out to the support team via email, only to receive a standard reply: "Unfortunately, we are unable to verify your account based on the information provided during the registration process. As a result, we are unable to proceed with your application and cannot offer you this service at this time." I requested more details on why this occurred, but have yet to receive any further information. It appears this issue has been widely discussed in various forums and reviews, with many suggesting that using a VPN during sign-up might have influenced the decision. If that's the case, it's quite reasonable for those valuing privacy to utilize a VPN, and I would encourage the company to reconsider this as a possible issue during registration. Given this disappointing experience and the lack of follow-up from customer support, it's clear I won't be using this service.
I've faced several instances (more than just with one service) where my payment was declined on the first or second attempt. Initially, it worked fine with my phone/watch combination, which suggests there are still a few minor issues to resolve.
I had a very frustrating experience when my card transaction was unexpectedly declined without any warning, despite being a legitimate customer. My card access has been blocked for more than 48 hours while I'm traveling abroad, which has caused significant inconvenience. I highly suggest having a backup card, as depending solely on this service can be risky. Their identity verification process is poorly managed, and the response from the support team is frustratingly slow. It feels like they don't care about customers in situations like this. There is a clear lack of communication, notice, and support in these cases. Unfortunately, this isn't the first time I've encountered such issues.
They updated the app and asked me to go through verification. That didnt work so it locked out the card and told me to email support. Nearly 2 weeks later and no response. I've switched onto Google pay, turned off the swipe up for Samsung wallet, set a double tap on the side button as a short cut and disabled verification for transit payments.Way to go curve.
Extremely disappointing experience. My card transaction was suddenly declined without any prior notice, even though I’m a legitimate customer. My card spend has been blocked for over 48 hours while I’m traveling abroad, causing major inconvenience. I strongly recommend carrying a backup card, as relying on Curve alone can be risky. Their KYC process is poorly handled and customer support response is frustratingly slow. It seems that they just don't really care about customer in this csee. Lack of communication. Lack of notice. And lack of customer support on these cases. And this isn't the first time of that kind happened.
Claim your business profile now and gain access to all features and respond to customer reviews.
Curve connects all your cards in one to simplify payments and supercharge your money. Once you add your debit cards and credit cards to Curve, you unlock a whole range of financial superpowers. Here are a few:
Go Back in Time® to switch payments from one card to another, after you’ve made the purchase.
Eliminate foreign exchange fees charged by your bank or credit cards with our spending power limits.
Earn cash back on top of any rewards you already get with another card and 1% cash back on selected retailers for our premium tiers.
Free up cash by swiping any purchase you’ve made and splitting it into instalments.
Paying with Curve is not just simpler and smarter. It’s safer too. All your bank and credit card details are hidden behind your Curve card number, and never exposed. All your purchases are protected up to £100K and you get live notifications every time you spend to detect fraud instantly. Plus, if your Curve card is lost or stolen, you only ever have to replace one card.
There are 4 Curve tiers. Curve, Curve X, Curve Black and Curve Metal. Premium benefits include higher fee-free spending limits abroad, extra cashback, insurance and more.
FAQs? Visit: https://curve.kustomer.help/See more
