I placed an order on the 5th of December, believing, based on the website's claim, that it would ship from London, U.K. However, the tracking later indicated it was coming from China. I wouldn't have ordered if I had known this, which is quite misleading. I thought I had 20 days for it to arrive. It reached GB on the 19th, but then left China on the 22nd. The tracking information is confusing and inaccurate. I received email confirmations stating that any orders made before the 15th would arrive by Christmas. Now, it's Christmas Eve, and there's still no package. I'm extremely frustrated as these were important gifts. I received another email yesterday, which, after reading other reviews, seems to be a generic response, indicating that my order is still in production and should arrive by mid-January. I've requested a refund and initiated a chargeback with my bank. This situation is absolutely ridiculous. Additionally, they seem to delete comments from their social media posts, which raises suspicions.
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We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments.
Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.
