What can I say?
I am simply shocked at how a company can treat their customers.
I bought a customised bracelet which was sent while I awaited the day of delivery..
The day comes and unfortunately my delivery was delivered to the wrong address. Let's be clear that I supplied them with the correct address.
I contacted them immediately and they responded within 2 days asking me to contact the delivery company for a reference number which I did.
That took almost a week as it seems no one has the decency to respond within the time frame they say they will.
I continued to message the delivery company asking for confirmation that my package wasn't delivered and I also showed proof that it wasn't delivered to me as the delivery picture shows letterboxes from a different property to mine.
They confirmed that fact after a week and a half.
I contacted customchic back and after several emails and 2 weeks.. I haven't received one word back from them.
I wouldn't waste your money there because if something goes wrong with delivery. Don't expect your money back.
Now I payed them and received nothing.
It's been a terrible experience with this company and I'll never purchase from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments.
Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.
