customcuff.co

2.8
2.8 Based on 162 reviews

Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry....

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Average Rating

2.8

/
5

162 Reviews

5 Star
39%
4 Star
0%
3 Star
7%
2 Star
7%
1 Star
48%

All Reviews

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Review Time

Samanta
Since i have received my order from…

5
Date of experience: Nov 07, 2025
Brenda Baio
Made a purchase in September and was…

Made a purchase in September and was charged $157.00 for 3 bracelets. I still haven't received them and they are using tariffs as an excuse not to ship. I have asked numerous times for my money to be refunded and I always get a canned response saying it will ship shortly. Do not trust this company.

1
Date of experience: Nov 05, 2025
Sara Baker
I love the quality of the product.

I love the quality of the product.

5
Date of experience: Oct 29, 2025
Magnus McCrackin
No communication on timelines for…

No communication on timelines for sending out,

3
Date of experience: Oct 21, 2025
Germans Nazarkevičs
Haven't received my order.

Haven't received my order after time gap. (3-5 days of making the product and 10 days max of shipping)Customer service ignores my messages.

1
Date of experience: Oct 17, 2025
Stefan Farca
Straight up scam

Straight up scam. They never ship out the product. take weeks to respond and then say it will be shipped out very soon. Never gets shipped. Do not order from them. It is a full on scam.

1
Date of experience: Oct 15, 2025
Kurt T
Paid for 3-5 day to ship and it’s now…

Paid for 3-5 day to ship and it’s now been 5 days and still has not shipped! I can’t review your product until I actually get it or know it’s in the way.

1
Date of experience: Oct 14, 2025
Elizabeth Hofrichter
Never received items and they refused a refund

I ordered two engraved necklaces to honor my late father. They never came! I went back and forth with the company several times over the course of an over a month. They said that tariffs were delaying their products, but would also say it was shipping out next day. They did that 3 times, yet never sent tracking info and nothing came. I asked for a refund twice and they said it was too far into the process for a refund and it would ship out in 72 hours. (Spoiler alert: it didn’t!) The whole time, they are sending emails marketing more jewelry. I don’t know how this company is in business. Do NOT buy from them.

1
Date of experience: Oct 14, 2025
Nataly Mejia
Literally horrible

Literally horrible. I ordered three weeks ago and it hasn’t even been shipped out yet. I’ve reached out multiple times and have gotten no response back. They also claimed to have free shipping for over $60 yet. They still charged me. I expect a refund of my order that I never got. And they buy reviews. It says they get overwhelmingly positive reviews but when you actually click on it, it’s just 1 stars.

1
Date of experience: Oct 10, 2025
Stacey Starks
I haven’t received my package

I haven’t received my package. The only thing that continues to arrive is the abundance of advertising emails.

1
Date of experience: Oct 03, 2025

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Business Details

  • Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.

  • email Support@customcuff.co
  • language https://customcuff.co

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