I placed a package order for a logo design and cards, working with Gary. After the final design was approved, weeks went by without my product being delivered, when I contacted them Gary again tried to upsell me and then passed me off to someone Alex. When I finally received m cards they were not the final design and were missing my name and phone number, and the print is dull and blurry. So again I contacted them, and they tried to get another $150 from me to pay for the cards, admitting it was their error! I refused and they said I need to pay something for the reprint. I contacted my CC company to dispute the $150 charge they told me was for the cards. Then I went to Vistaprint, and ordered better cards for a portion of the price. Then weeks later I get a new batch of cards sent to me, same crappy quality but my name and phone were on them, so I ultimately had to pay the charge. The quality of the product is crap, much like heir customer service!One of the many emails .....Mon, Jul 28, 9:12 PMto meDear Maureen,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused with the business cards not matching the approved design and for the printing quality issue. To correct this and proceed with a reprint and reshipment, the cost will be $150. This will cover the production and dispatch of the corrected cards with the proper layout and legible font. Please confirm if you'd like us to move forward with this so we can begin the reprint and initiate shipping immediately. We appreciate your patience and look forward to resolving this promptly. Alex JohnsonProject Manager(929) 263-0724
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