If you live in a tenement building then do not order from here. They deem your building to be unsafe to deliver to, despite their website promise. I bought a sofa to be delivered. The men arrived and refused to take it to the 3rd floor even though their website states they deliver to the 3rd floor. Still waiting on communication of how they are going to deliver this. I would not buy anything from them online as every query takes at least 48 hours. Promises of getting back to you don’t materialise. Now sitting with no sofa and no communication of how they are going to deliver this and a large sum of money out of pocket. I would seriously not order any items online. Absolutely abysmal customer service compared to in-store. AVOID AT ALL COSTS! I am now almost a week on with no resolution other than a refund. The customer service is the worst I have experienced in my life. I would never ever use Costco online ever again. Shambolic treatment of their customers.
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