Review Time
Ordered 2 pack of collectors boxes of Pokemon cards. The box arrived with the product inside damaged. The plastic wrap and the sleeve covering the boxes were missing. The box was damaged and it was apparent someone had gone through both boxes in the set.
Customer service did nothing to resolve as this item is non-returnable. Worthless as a collectors item now.
Do not trust their delivery dates!I expected better from Costco. My online order for a microwave was scheduled for delivery two days ago. I made sure to be home to accept the package, but the date came and went with no delivery and no notification. I am still waiting today (the 29th) with no information on when it will actually arrive. If you need an appliance by a specific date, look elsewhere. Online shopping should be convenient, not a guessing game.
I tried to view items on Costco next and the website said my Costco number wasn't valid. It works every time I go to Costco and buy something. I called customer service and I was told I have to link a credit card with a established account. I told them there is too much fraud to let them have my credit card linked to a account. I said if I buy something I will give them my cred card number. They said nope have to link my card to view and buy online. I will buy elsewhere. Won't ever be treated that way. Terrible customer service.
I tried to view items on Costco next and the website said my Costco number wasn't valid. It works every time I go to Costco and buy something. I called customer service and I was told I have to link a credit card with a established account. I told them there is too much fraud to let them have my credit card linked to a account. I said if I buy something I will give them my cred card number. They said nope have to link my card to view and buy online. I will buy elsewhere. Won't ever be treated that way. Terrible customer service.
If you live in a tenement building then do not order from here. They deem your building to be unsafe to deliver to, despite their website promise. I bought a sofa to be delivered. The men arrived and refused to take it to the 3rd floor even though their website states they deliver to the 3rd floor. Still waiting on communication of how they are going to deliver this. I would not buy anything from them online as every query takes at least 48 hours. Promises of getting back to you don’t materialise. Now sitting with no sofa and no communication of how they are going to deliver this and a large sum of money out of pocket. I would seriously not order any items online. Absolutely abysmal customer service compared to in-store. AVOID AT ALL COSTS! I am now almost a week on with no resolution other than a refund. The customer service is the worst I have experienced in my life. I would never ever use Costco online ever again. Shambolic treatment of their customers.
They were suppose to deliver a sofa, asked me in the delivery set up of a large box truck would fit in my drive way, I indicated “NO”. They sent one anyway, I told them to drive on my yard then if they needed to turn around but please deliver it. They said “no” because there’s snow. I said then load it in my truck and I’ll drive it to my house and grab all the pieces. They said “no”. They’re absolutely awful.
The delivery team was fast - setting things up at an almost frantic pace. It was impressive and they communicated to me the items I would need to do before using each product to make sure everything worked properly. I was disappointed they couldn't help me move my old fridge down the stairs even after I did the work of taking the doors off. I ended up moving it halfway down the steps myself as they were leaving. They said they were under pressure to get things done fast (23 min. Per appliance), so under those circumstances I totally understood why they passed on taking on the project of moving the old fridge...but once I got it all ready to go and they were still around setting up my new washing machine (I ordered both to deliver the same day) it would've been so easy for them to go the extra mile. In addition I was told that moving the old appliances out or to another area of the house was part of the deal, so my expectation was not met. They also left my house a complete mess with tracks all over the floor. I didn't expect premium service, but I thought they might make a small attempt to wipe their feet or lay down something on the floor before tracking everywhere. Though speed and efficiency are impressive and they hit the mark there, the other elements of service - treating the customer's home with care and going the extra mile when it's easy to do so go a long way to creating an experience that the customer will love. Without it, my review is just "eh, mediocre at best"
Impossible to reach customer service via phone - one hour on hold, then cut off. How can an American based company be so poorly run? Was trying to order four tyres, over £600 purchase, but the on-line system would not permit adding to the basket. Phoned store and they said the tyres are in stock, but I have to purchase on line. Impossible task. But the on-line system would not work, so I needed help -- and could not get it. Costco is great when shopping in person. But this instance has really soured me. And I am the eight ever person to sign up for a Costco membership - in Kirkland when it was called PriceClub.
Absolutely Pathetic. Our Fridge broke down and we ordered a new one from Costco because they were showing the earliest delivery times. Delivery was scheduled five days after it broke (January 5th). The truck came in but they wouldn't deliver because there wa snow on the ground. Then I went online and rescheduled it for Friday (the 9th). Then I am tracking their delivery on the 9th and they are showing January 16h delivery date!!! We are without a fridge for over a week already and the customer service rep is like we can't do anything about it the earliest you can get it is the 15th. Zero accountability, ridiculous service. DO NOT BUY
Never had such a terrible online shopping experience. The customer service team are nothing short of a joke. Do not buy anything online from costco unless you want 0 customer care and support. The customer service team say they will help and solve issues and get back to you in 48 hours but never will. Im stuck with a faulty £280 item. Never again.
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