The delivery team was fast - setting things up at an almost frantic pace. It was impressive and they communicated to me the items I would need to do before using each product to make sure everything worked properly. I was disappointed they couldn't help me move my old fridge down the stairs even after I did the work of taking the doors off. I ended up moving it halfway down the steps myself as they were leaving. They said they were under pressure to get things done fast (23 min. Per appliance), so under those circumstances I totally understood why they passed on taking on the project of moving the old fridge...but once I got it all ready to go and they were still around setting up my new washing machine (I ordered both to deliver the same day) it would've been so easy for them to go the extra mile. In addition I was told that moving the old appliances out or to another area of the house was part of the deal, so my expectation was not met. They also left my house a complete mess with tracks all over the floor. I didn't expect premium service, but I thought they might make a small attempt to wipe their feet or lay down something on the floor before tracking everywhere. Though speed and efficiency are impressive and they hit the mark there, the other elements of service - treating the customer's home with care and going the extra mile when it's easy to do so go a long way to creating an experience that the customer will love. Without it, my review is just "eh, mediocre at best"
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