I faced challenges ordering a single item, ending up with two due to issues on the website. The package was mistakenly delivered to a neighbor who was away. Following the instructions in the email for tracking, I clicked a link that led to a dubious site asking for credit card details to locate my package. I had to block that site as they kept sending spam. Eventually, I found an email address hidden in the shipping email from the service. They claimed to have proof of delivery and instructed me to contact their shipping provider. A few hours later, they sent a photo of a different customer’s package, clearly labeled with another name. I disputed the charge on my card. The next day, the service sent a threatening email accusing me of fraud and warning of potential legal action if I didn't reverse the dispute. All this over $34.04 and their failure to verify details. After highlighting their error, they found the correct photo, which helped locate my package. Ultimately, I received my order and reversed the dispute, but the customer service experience was terrible. I strongly advise avoiding this service.
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