Review Time
Encountered significant issues while trying to order a single item, ultimately receiving two because the website wouldn’t let us remove the extra one. The package was mistakenly sent to a neighbor who was out of town. We followed the tracking instructions provided by the company and clicked on the link for missing packages, which redirected us to a dubious website that required our credit card information and a $5.00 fee for assistance. We had to block that site due to persistent spam. Eventually, we found a buried email address in the shipping confirmation. They claimed to have proof of delivery and instructed us to reach out to their shipping provider. Later, they sent us a photo of a different customer's package, clearly showing another name. We disputed the charge with our credit card. The next day, the company sent us a threatening email accusing us of fraud and stating they would take legal action if we didn’t reverse the dispute. All of this over a $34.04 transaction, highlighting their lack of thoroughness. After we pointed out their error, they eventually provided the correct photo, which helped us locate our package. We received our order at our neighbor's and reversed the dispute. Overall, the customer service was dreadful. We strongly advise against engaging with this company.
I faced challenges ordering a single item, ending up with two due to issues on the website. The package was mistakenly delivered to a neighbor who was away. Following the instructions in the email for tracking, I clicked a link that led to a dubious site asking for credit card details to locate my package. I had to block that site as they kept sending spam. Eventually, I found an email address hidden in the shipping email from the service. They claimed to have proof of delivery and instructed me to contact their shipping provider. A few hours later, they sent a photo of a different customer’s package, clearly labeled with another name. I disputed the charge on my card. The next day, the service sent a threatening email accusing me of fraud and warning of potential legal action if I didn't reverse the dispute. All this over $34.04 and their failure to verify details. After highlighting their error, they found the correct photo, which helped locate my package. Ultimately, I received my order and reversed the dispute, but the customer service experience was terrible. I strongly advise avoiding this service.
I ordered a wooden name puzzle featuring a monkey, lion, zebra, and frog. The puzzle was nice, but the frog piece I received doesn't match the one shown in the picture when I ordered. The frog I got lacks a mouth and isn't as cute as promised.
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