I have a pair of Square Opticals that I purchased from my optometrist a couple of years ago, and I recently needed to change the lenses. Unfortunately, my optometrist couldn't loosen the rim lock, fearing it might be cross-threaded. I reached out to the customer service team about this, and I was connected with a representative. I was pleasantly surprised by their generosity, as they are sending me a new pair to replace my current frames. I'm still amazed and very grateful. Truly premium customer service that matches the quality of their products. Thank you for your help!
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Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969.
