Review Time
It's clear when a company prioritizes its customers, as shown by their ability to turn a disappointing experience into a positive one. The service team expertly re-polished both of my glasses, which had unsightly marks from a snug case. They now look as good as new. Thank you!
It's clear when a company values its customers (I own three pairs of their glasses) as they turned a negative experience into a positive one. They re-polished both my glasses, which had unsightly marks from being in a too-tight case. They look brand new again. Thank you!
I have a pair of Square Opticals that I purchased from my optometrist a couple of years ago, and I recently needed to change the lenses. Unfortunately, my optometrist couldn't loosen the rim lock, fearing it might be cross-threaded. I reached out to the customer service team about this, and I was connected with a representative. I was pleasantly surprised by their generosity, as they are sending me a new pair to replace my current frames. I'm still amazed and very grateful. Truly premium customer service that matches the quality of their products. Thank you for your help!
I visited a location with my new prescription and quickly received excellent guidance on selecting a new pair of spectacles. It felt collaborative as I shared my style preferences with the team. I left with a classic frame that perfectly suits my style and personality. My spectacles were ready a week later and they were just right. I felt welcomed and look forward to returning for a fresh look in the future.
I love the frames I purchased. Shortly after I received them, I noticed a small issue in the corner. The customer service representative was incredibly helpful and understanding, going above and beyond to resolve the problem. I highly recommend!
I've loved these frames for years. Every visit to this location impresses me with the staff's professionalism. One representative skillfully adjusted my frames and answered all my questions about the lenses. The warm welcome from the team made for a pleasant experience. I highly recommend their products and services.
The frames are stylish, but the material quality is lacking. After a little over a year, they began to lose their shine. Two years later, they have become completely dull and greyed. I've worn glasses for around 50 years, and these have aged worse than any pair I've ever owned.
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Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969.
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