cutlerandgross.com

4.7
4.7 Based on 21 reviews

Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969....

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Average Rating

4.7

/
5

21 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
5%

All Reviews

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cocosp7262
A company that truly cares for its customers

It's clear when a company prioritizes its customers, as shown by their ability to turn a disappointing experience into a positive one. The service team expertly re-polished both of my glasses, which had unsightly marks from a snug case. They now look as good as new. Thank you!

5
Date of experience: Jan 22, 2026
Lyle Smith
Outstanding resolution to my issue

It's clear when a company values its customers (I own three pairs of their glasses) as they turned a negative experience into a positive one. They re-polished both my glasses, which had unsightly marks from being in a too-tight case. They look brand new again. Thank you!

5
Date of experience: Jan 19, 2026
Lina Morgan
Exceptional and speedy assistance

Exceptional and speedy assistance. I was really impressed. The representative was fantastic at arranging the replacement arms for my glasses that had been damaged. Thank you!

5
Date of experience: Jan 07, 2026
Gregory Hughes
Replacement for my cross-threaded glasses

I have a pair of Square Opticals that I purchased from my optometrist a couple of years ago, and I recently needed to change the lenses. Unfortunately, my optometrist couldn't loosen the rim lock, fearing it might be cross-threaded. I reached out to the customer service team about this, and I was connected with a representative. I was pleasantly surprised by their generosity, as they are sending me a new pair to replace my current frames. I'm still amazed and very grateful. Truly premium customer service that matches the quality of their products. Thank you for your help!

5
Date of experience: Nov 24, 2025
Marcia
High-quality eyewear

I visited a location with my new prescription and quickly received excellent guidance on selecting a new pair of spectacles. It felt collaborative as I shared my style preferences with the team. I left with a classic frame that perfectly suits my style and personality. My spectacles were ready a week later and they were just right. I felt welcomed and look forward to returning for a fresh look in the future.

5
Date of experience: Nov 15, 2025
Harvey
Excellent support experience

I love the frames I purchased. Shortly after I received them, I noticed a small issue in the corner. The customer service representative was incredibly helpful and understanding, going above and beyond to resolve the problem. I highly recommend!

5
Date of experience: Nov 12, 2025
Colleen Fisher
Top-notch products, service, and staff!

I've loved these frames for years. Every visit to this location impresses me with the staff's professionalism. One representative skillfully adjusted my frames and answered all my questions about the lenses. The warm welcome from the team made for a pleasant experience. I highly recommend their products and services.

5
Date of experience: Nov 10, 2025
Sam Ross
Fantastic repair service for my glasses

Fantastic repair service for my glasses. What I thought was impossible, this company made possible. I am truly grateful for their assistance. Amazing!

5
Date of experience: Nov 06, 2025
HL77
Nose pad replacement success

The representative was fantastic! I received two sets of replacement nose pads promptly, and she communicated clearly throughout the process. Excellent customer service!

5
Date of experience: Oct 27, 2025
Julie M.
Stylish frames but material issues

The frames are stylish, but the material quality is lacking. After a little over a year, they began to lose their shine. Two years later, they have become completely dull and greyed. I've worn glasses for around 50 years, and these have aged worse than any pair I've ever owned.

2
Date of experience: Oct 22, 2025

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