The service utilizes AI for their products and website. I requested to cancel an order on the same day I placed it, but days later, I received an email saying it had shipped. When I followed up, they said they couldn't cancel it because it was already shipped. I then asked if I could return it for a refund upon arrival. They said 'Yes' but ignored my request to return it and instead mentioned refunding the shipping cost after agreeing to accept it back. When I received the item and asked to return it, they tried to charge me for return shipping and suggested I just keep the item.
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