I can't believe this. I purchased a $53 heat pad with auto shutoff, and when I got home, it turned out to be USED and non-functional. It was poorly packaged—the cord was just shoved in, and the twist tie was messy on one side. The cord was already connected to the pad, which was dirty around the edges, and the plush material had lost its softness because it was clearly USED. When I plugged it into the wall, it didn’t even turn on! To make matters worse, I’ve bought three different heat pads from the same brand in the past year, and all three stopped working after the 30-day refund period. So today, I decided to try a different brand, only to find out that it was also USED. The manager mentioned they are facing “management issues,” and it seems like this place has had its share of problems recently. I will be requesting a refund and won’t be returning!
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