The support team was unhelpful in resolving a problem caused by a staff member at the local store. The staff made an error while signing me up for a subscription to their paid membership, resulting in me being charged twice the promotional rate. When I brought this to their attention, they directed me to reach out to online support for assistance. After waiting 10 days for a response (the website claims a turnaround of 2 business days), I received a response that merely repeated my concerns and essentially said, "too bad."
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