I visited the pharmacy on East Chester in High Point to collect three prescriptions. I've been on the same medication for years, and this is my second year with this insurance. Nothing has changed in that time. Two of the medications have always been free, and I typically use a coupon for the third, although the pharmacy usually offers a better price with my insurance. The staff member at the window was friendly, but that was the extent of the good service. To make a long story short, the total for the three prescriptions was over $200. I repeatedly explained that two of them should be free and that I never pay more than $40 for all three, but she insisted the charges were correct. I was completely out of one medication, so I had to purchase it for $67, which should have been free. It was only two hours before closing time, and she suggested I wait and call my insurance, which was not feasible since I needed one of the medications that night. Given that nothing has changed, I shouldn't have had to deal with this. Once home, I called my insurance, and they confirmed my coverage was active with no gaps, and that the two medications should indeed be free as usual. The insurance representative also stated that no claim had been submitted for the purchase that evening. Now, I have to return tomorrow to speak with a pharmacist and attempt to get a refund. This is unacceptable. It would be somewhat understandable, though still frustrating, if my insurance had changed, but it hasn’t. I dislike the idea of returning to sort this out. I left with only one of the three prescriptions and paid double what I usually do for all three. After this incident, I checked reviews and saw that this location has a 2.8 out of 5 rating. I recently recommended that my mother transfer her prescriptions there for convenience, and I'm worried I might regret that decision. She is not one to tolerate mistakes and will likely be much less patient if they mishandle her prescriptions.
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