If I could give a score lower than one, I would. The service has declined to the point where it feels non-existent. I've been trying for over two weeks to reach the pharmacy, and the automated system for handling calls is utterly ineffective. The online platform is just as frustrating; neither system is functioning correctly. The programming team needs to reevaluate their approach. The voicemail system attempts to guess the purpose of my call, cycling through numerous irrelevant options. When I try to refill a prescription online, nothing happens, and this has persisted for at least five days. After being a loyal customer for many years, I'm now forced to say goodbye to this service. I can’t endure this level of frustration anymore!
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