cvs.com

1.5
1.5 Based on 1.2K reviews

...

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D4rKneX20
Extremely Slow Service and Poor Customer Care

Like many others, I find the service to be incredibly slow and lacking in customer support. I purchased several items advertised as '50% off', but after a long wait in line, I discovered that none of them were discounted. The promotional signs misleadingly featured 'buy one get one' in tiny print while '50% OFF' was prominently displayed, which is why I chose that brand. Unfortunately, it was not actually 50% off. There is no sense of urgency or efficiency, leading to constant long lines that move at a crawl. When complaints are voiced, management feigns concern, but it feels insincere. I'm relieved that there are better alternatives for prescriptions now, as I certainly won't be returning.

1
Date of experience: Jan 14, 2026

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