cvs.com

1.5
1.5 Based on 1.2K reviews

...

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Peggy Bryant
Our insurance which is also a CVS company sometimes only covers the name brand. CVS 6704 will only f

Our insurance which is also a CVS company sometimes only covers the name brand. CVS 6704 will only fill it with the generic. The insurance company than sends me a letter telling me my prescription is not covered. They also charge more since the prescription is not covered. The pharmacy CVS 6704 said they can't fill the name brand (which is the one covered by their insurance) unless I have a prescription stating it is medically necessary. This creates more problems. This has happened for 2 prescriptions this month. CVS pharmacy nor their insurance company is able to resolve. Depending on who I talk to I get a different story. I am suspicious CVS 6704 added a deceptive prescription, and changed another one.

1
Date of experience: Feb 27, 2026

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