I have visited this store several times, and honestly, it is very unpleasant to go there at night. Every time I visit during the evening, I unfortunately have the same negative experience when the employee assisting customers is Lex.
On this occasion, I went to pick up a photo order, and all she told me was that it was not ready. She then walked away without explaining whether she would be back in a moment, whether she was going to check again, or whether she would get someone else to assist me. Thankfully, the other employee working with her was very kind, helped me retrieve my photo, and also rang up the other items I was purchasing.
I also witnessed another customer on his way out show her his receipt because he was carrying a large box, and her response was simply to shrug her shoulders as if she did not care at all about what he was saying. That was extremely unprofessional and completely inappropriate behavior for someone working in customer service.
I strongly recommend that you review the security cameras so you can see the type of service this employee is providing to customers. Because honestly, it gives the impression that your company does not value customer service, since this kind of behavior is completely unacceptable.
I want to be clear that I truly enjoy visiting this store during the day, especially when Nicky is working, because she is clearly customer-service oriented and always treats customers with kindness and professionalism.
The customer service during the evening shift leaves a lot to be desired.
Date of visit 03/17/26
Hour 8:28pm
Store 00511
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