Disclaimer:I have no receipt yet and thus no photo but this JUST HAPPENED:$$$$$$Ever leave a voice message at CVS (for the pharmacy)? No lie: Your phone-voice message to cvs pharmacy isn't *yours*! That's to say, OUR actual messages are no longer are sent to cvs INTACT, but are reinterpreted by machine, THEN sent... To wit:$I just got a call back from CVS pharm asking me what I called about. I was SHOCKED to find out what the pharmacist told me: Artificial Intelligence (AI) restates all calls in "it's" own thoughts and words... so OUR messages are heretofore NEVER received as sent OR in our voices! W T H ?! $The system knew I had called, but botched the message so bad the pharmacist didn't even know what I was calling about - ie: didn't know the medication or details surrounding it. I had to repeat it all to him. What if I hadn't been available to chat? What if I was in the hospital? Ad-Infinitum.. This is PATHETIC!$This is a serious and potentially LETHAL turn of events at CVS proper and I can envision many lawsuits coming from their use of such a tainted e-service! How sad and pathetic.$I have had constant reoccurring issues/problems with cvs and this just takes the cake. It is such a threat to reality and safety as to be literally unbelievable! $Every month they do more to discourage me from continuing to be a customer. After 25 years I am fed up with their inability: to keep records, follow orders, process the most current meds, input or maintain or keep med related notes in their "system", record or keep client instructions, refill meds properly or on time, remember to refill meds.... the list is atrocious just keeps growing. I no longer trust cvs as a pharmacy related company.
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