This is at Dover store#2069
I give Ashley 0 stars
I give Cari 5 stars
This is one of the worse experiences I have ever had in CVS!
This could have been a calm situation but Ashley is out of control.
My mom wanted to buy a item in the store she had a $10.00 reward with loyalty membership and a $2.00 coupon. It wasn't working Ashley came over to help. Then she said I don't understand coupons so if doesn't work I can't help you and she walked away. Alrightly then , So my mom decided to talk to a manager Ashley said I'm the manager. So Ashley the manager she doesn't understand coupons that's it she has to call Corp CVS. Ashley helped with the coupon machine it was all messed up. While my moms on hold with Corp Cari comes over and her tag says Manager she asked if she can help? My mom explains the situation we find Ashley is not a manager she a shift lead. Cari helps my mom and she able to get the item she wanted. Ashley starts yelling. I think my mom was Thanking Cari for all her help and she you truly the manager. Ashley said I'm am one of the manager. Then she said don't call me liar and she says I'm not a liar. She said I never refused to help her but she did as soon as she said I don't understand coupons and I can't help you she didn't offer to get the store manager of the store cause in her mind she was the store manager. She's a shift lead and she takes everything way to personal then she even said I'm leaving and you ladies and I can finish this in the parking lot. Threatening customers! She was screaming and yelling and carrying on like a crazy person the whole time. I was sick her telling my mom that she liar then I said I heard you say it too. She got so upset then she called me a liar I said I'm not making anything up I heard what said. That's how she talks to customers. I will never feel uncomfortable to shop in this store again before leaving I asking Cari if she was outside in the parking lot because Ashley not going to beat me up I will call the police. Ashley is a liar (she's lying to herself calling herself the manager when she is just a shift lead. ) She doesn't know how to do all the stuff a manager can do. She unprofessional I don't even think she can handle the shift lead job. I won't be back .I don't need the abuse of someone of her low calibar WHO THINGS WHO SHE IS! Then liar through teeth and try's to back pedal in the end because deep down she can't deal with the situation she created.
Cari was very professional and calm she shouldn't have to deal with that because Ashley is out of control! Cari even said she wasn't feeling well and she has to deal with this kind of crap at work my heart goes out to her. Hopefully Ashley does quit soon. She was threatening to quit while we there because she not a liar! I'm under the impression this is problem there at this CVS!
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