Frustrating, trying to correct the wrong information was impossible, no matter who called this pharmacy and no matter the number of times it was and still is wrong, the patient called, the Nurse called, the Doctor called and the insurance company called and forwarded the correct documents Billing information is still wrong, it is amazing that a patient should go without their necessary specialized medicine because of incompetence due to this company, with in CVS speciality pharmacy is a division called “escalation”, there is no knowledge or concern for coverage or patient, it is not only one but multiple employees that treat patients the same way- dismissive,The claim of experience and concern is far from reality-SEEK HELP ELSEWHERE!
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