I have a critical medication that needs to be delivered. I ordered it 2 weeks ago with an expected delivery date of Jan 15. On Jan 15, I check the website and it says expected delivery Jan 16 - that's fine. On Jan 16, the expected delivery date, it still says that it will be delivered that day. At the end of the day, I log in and there is a delay - no reason provided. I chat with a representative who provides a valid reason that was noted on Jan 15. I just can't believe they do not pro-actively send a notice (I am opted in for notifications) when there is a problem preventing them for shipping an order or that the website does not indicate there is something missing for the order or even that there will be a delay until AFTER the expected delivery time. This is inexcusable.On top of all that, the online chat is absolutely mind-numbingly terrible. The chat will sometimes randomly disconnect for inactivity in the middle of a conversation. Not even some time of warning. Or, even worse, the website will timeout and log me out in the middle of an active conversation. And then it takes 5-10 minutes to get reconnected and another 5-10 to get the new agent up to speed.CVS specialty is awful.
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