I ordered a shirt at full price of $198. When it arrived, I had chosen a medium for a looser fit, but it turned out to be the size of a child's small. My 9-year-old niece couldn't even wear it. When I tried to return it, the system indicated it was a final sale. I had verified multiple times before purchasing that it was returnable, yet suddenly it was not. If I hadn't contacted the support team in frustration, I would have lost $198. They eventually responded with a return link, but I still faced several fees, leaving me out $25 for a misrepresented item. I will not be ordering from them again.
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