Honest review…Please note, the one star rating is not to do with Paul, it is solely based on the experience received from Dacia Portsmouth!We have had nothing but trouble from Dacia Portsmouth! We have been a customer of them for around three years and were very interested in their new Duster range and stupidly decided to ignore the previous issues we had with them in hope they learnt their lesson in customer service… silly us!When we went to collect our brand new Duster before Christmas, we were left waiting for hours as the car had been recalled due to an issue with the gear box which we were told it had been fixed. The brand new car was covered in scratches and damage, which has apparently gone completely unnoticed by everyone! Upon eventually driving away, the car alerted with a gear box problem, so back to Dacia we went, after being gone for no longer than five mins. Whilst awaiting an outcome, in the waiting area, we could hear Matt, the sales manager, sounding very angry, swearing about our issue, so unprofessional!We were given a curtesy car for us to be on our way which was a lower spec than what we are actually are paying for. We are now on week three of still not in possession of our paid for car, nor have we received communication from the company as to any updates. We have had to chase them!We went to collect the car Saturday only to be told the sales manager, Matt hasn’t done his job… yet again! After another long wait, we were still in possession of the curtesy car! Conveniently, the problem this time isn’t to do with Dacia, it’s apparently the DVLA. Not at all to do with the fact that a MANAGER hasn’t done a simple job before taking a day off. Five days he had to sort this for us to collect!I would avoid at all costs! The only positive to give is Paul, Sales Advisor, who is the friendliest person who unfortunately has been let down by the company and is having to take the brunt of it all, which I’m sure doesn’t reflect his pay!
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