Review Time
Took my car for MOT on a Friday morning at 8:30am at Dacia Enfield and did not hear from them until 3:40pm when was told that car has not been taken in for test yet. At about their closing time I was informed that it failed MOT and needed a repair. Even though in warranty I was quoted nearly £200 for the repair but would have been done on Monday. On Monday no news from them and no callback for a long period. When finally received the call was informed that the car has still to be taken in for repair. I called Dacia HQ customer services and following their chaser call to them car was finally ready for collection at 3pm. On collection noticed my windscreen has been damaged and when confronted them they denied it even though the point of stone chip they were blaming to be the cause is in shielded area under the bonnet where no stone can reach. The service manager was abismal and patronizing in front of other customers in the showroom. I left the dealership in a respectful manner but will definitely sue.
If you do not want your car to be damaged and receive a disgusting service stay away from this dealer.
Took my car for MOT on a Friday morning at 8:30am at Dacia Enfield and did not hear from them until 3:40pm when was told that car has not been taken in for test yet. At about their closing time I was informed that it failed MOT and needed a repair. Even though in warranty I was quoted nearly £200 for the repair but would have been done on Monday. On Monday no news from them and no callback for a long period. When finally received the call was informed that the car has still to be taken in for repair. I called Dacia HQ customer services and following their chaser call to them car was finally ready for collection at 3pm. On collection noticed my windscreen has been damaged and when confronted them they denied it even though the point of stone chip they were blaming to be the cause is in shielded area under the bonnet where no stone can reach. The service manager was abismal and patronizing in front of other customers in the showroom. I left the dealership in a respectful manner but will definitely sue.If you do not want your car to be damaged and receive a disgusting service stay away from this dealer.
Dacia duster 1.5 4 wheel drive 2023The day I bought it had nothing but problems.Drive shaft had a lot of play so they tightened the bolts two weeks later back in to tightened bolts again then they had to put a new drive shaft let me drive around for two weeks until part delivered. Then the rear LH passanger stoped working 4 times I had to take it back for them to fix.Then the RH Rear passenger door was letting in rain water through the top seel which sits on the sill until I open the passanger door then it falls out this has been in to dacia 5 times which they cannot fix, a person on the front desk says its designed to do this. This car should never left the manufacturer with all these defects.I will never buy another Dacia again as they kept making excuses.
Dacia website.. went to get a price on a new 2026 Dacia Sandero Hatchback Journey variant. Prices are very mis-leading in PCP calculation. Went in to Dacia - Letchworth in the end as could not do it online. Web site does not mention these fees: Admin fee, Mandatory Road Tax Yearly (whereas I wanted to pay monthly), 1st Reg Fee, & Delivery Fee. Also I wanted premium delivery + pack which is not available on web site. Service Plan and Road Tax I would have expected to be separate direct debits and not in main PCP. Because both are in main PCP I got charged PCP interest on both of these which I do not think is right, especially road tax, when you go in to Post Office to do this I would not be charged interest. As a result of this the monthly cost is much higher than what web site specified! Also 2026 models are not yet at dealerships so I was forced to get an earlier year model. Very misleading. False advertising! On a positive note Mr C. Staines @ Dacia Letchworth went above and beyond to assist us buying our vehicle.
Honest review…Please note, the one star rating is not to do with Paul, it is solely based on the experience received from Dacia Portsmouth!We have had nothing but trouble from Dacia Portsmouth! We have been a customer of them for around three years and were very interested in their new Duster range and stupidly decided to ignore the previous issues we had with them in hope they learnt their lesson in customer service… silly us!When we went to collect our brand new Duster before Christmas, we were left waiting for hours as the car had been recalled due to an issue with the gear box which we were told it had been fixed. The brand new car was covered in scratches and damage, which has apparently gone completely unnoticed by everyone! Upon eventually driving away, the car alerted with a gear box problem, so back to Dacia we went, after being gone for no longer than five mins. Whilst awaiting an outcome, in the waiting area, we could hear Matt, the sales manager, sounding very angry, swearing about our issue, so unprofessional!We were given a curtesy car for us to be on our way which was a lower spec than what we are actually are paying for. We are now on week three of still not in possession of our paid for car, nor have we received communication from the company as to any updates. We have had to chase them!We went to collect the car Saturday only to be told the sales manager, Matt hasn’t done his job… yet again! After another long wait, we were still in possession of the curtesy car! Conveniently, the problem this time isn’t to do with Dacia, it’s apparently the DVLA. Not at all to do with the fact that a MANAGER hasn’t done a simple job before taking a day off. Five days he had to sort this for us to collect!I would avoid at all costs! The only positive to give is Paul, Sales Advisor, who is the friendliest person who unfortunately has been let down by the company and is having to take the brunt of it all, which I’m sure doesn’t reflect his pay!
The car drives fine, but the front nearside indicator has failed. It has now been eight weeks since the service desk informed me it was ordered.After all this time, neither the dealer (Toomeys Southend) nor Dacia UK can tell me when this part will be in. I am told they get a ten day notice when it arrives in France from Renault.Dacia have been shocking as has the dealer with a lack of information and interest in customer care.This will be my first and last Dacia and i would caution anyone else who is in the process of looking at changing....look elsewhere.
I've seen the bad reviews but I can honestly say that my experience so far with Dacia UK and my local main dealer (W R Davies, Llandudno Junction) has been very positive.Sure, my Duster has had a few issues (what car doesn't) but these have been resolved efficiently and effectively. In one case, Dacia UK needed to get involved and they were very supportive.Main dealer serving prices are relatively high but you do get 12 months Zen warranty included. In my experience the extra cost has been worthwhile seeing as Dacia have been willing to cover warranty costs under this agreement.Well done Dacia 👍
We came to your TORREVIEJA Showroom today to buy a new Dacia Jogger. We walked in and as disabled people my husband found a chair an I waited between the one salesman who was busy with customers and the lady on reception who again was busy. Which was OK. We were waiting between the two for about 15 minutes, another couple came in and also waited in the queue. When the lady finished with her customers I went to go to the counter and the receptionist started dealing with the “Spanish” couple instead of us as being there first. She just told us to wait. Then she sent the salesman in deal with the other couple when he was free. The lady receptionist then started to deal with another Spanish customer. I cannot abide RUDENESS so I said goodbye in Spanish to the receptionist 3 times because she completely blanked me and walked out of the showroom and you lost the sale of a new Jogger! We went and bought a new Kia Sportage
2021 Sandero III. Battery went flat. Got a decent brand make compatible replacement. Have replaced plenty car batteries over the years, so more than competent particular and safe. Easy enough swap out. Now dashboard is lit up like a xmas tree. Local Dacia dealer says 'oh that shouldn't happen. You'll have to bring it in to us for diagnostics, that'll be £110+vat' for the privilege. If these cars are so sensitive to having the starter battery removed and replaced, why on earth do they not have an auxiliary battery back up for critical systems? How are you supposed to change your battery in an emergency situation? I'm guessing you can't and all Dacia want is to fleece you out of your hard earned cash. A starter battery is a consumable, thus is should be able to be replaced by any competent person without issue. Ofcoure I could have opted to pay £250 to Dacia to supply and fit a new battery and wait days to fit me in and be left without transport and loose pay because I couldn't get to work, but hey that's fine by them because all they give a stuff about is taking your money, and how do I know that when they do the diagnostics they'll claim the issue/s is something other than just the battery needing to be registered to the vehicle? I don't, they could potentially claim all sorts of rubbish. What is happening to this world, there is no protection for consumers. You just have to hand over your money and take a gamble all the time.
I had a really positive experience sourcing and buying my new Bigster.The salesperson Mark, was excellent throughout, good clear communication and did everything that was asked. The car arrived within the timeframe provided and having just driven the car home I am very pleased with the quality and driving experience.
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