Very disappointed with Dacia customer service. Was waiting for announcement to preorder my new Duster and when finally, after one year waiting received email about preorder, I was straight on the mission to do so. Loged in to my account noticed that took too long time, webpage itself was logging and didn’t wok properly. Finace page was not available at all. So, I got to preorder page and did my preorder and when I got to payment there was information that Dacia will send me £100 voucher as gift to spend on new accessories. I was very excited about such a thing though Dacia is getting better and better. Preorder done happy me, waiting for the email with my voucher. Week gone started to checking with Dacia team I haven’t received it. Question was passed to each other and then to customer service. Lady called and said there is no such an offer at all and they can only apologise and they can’t do nothing about it. During conversation lady asked do I have a proof or screenshot of this message? Instantly I felt like being called liar. Since when we have to screenshot everything, we do? Dacia can’t’ be trusted without screenshots now??? This question was asked also from other member of team so that was very upsetting being called liar twice. So not happy me gave up. Guess what do I see on there webpage few weeks after same message just with terms and conditions that when you will buy new car you will receive £100 voucher to spend at Dacia. Well, that’s so wired is in it? Contacted them back with how this is possible an I’ve been told this has terms and conditions there with dates apply. What I saw none knows and nothing can be done. Dacia dealer was confused about this situation that how I would be able to know something before its out on website? They think that voucher shout be given in this case. At least Reading dealership cares about their customers especially Akif was very helpful with everything and made my experience bit better. I will make sure this review goes in every possible platform so people know that they have to take screenshots when dealing with Dacia and hopefully some of COS will see it too. Very, very disappointed didn’t expect that for Dacia always had good experience ordering cars but this just discussing. For fixing issue get hold of Reading dealer and Akif ( he will know who unhappy lady is )
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