Took my car for MOT on a Friday morning at 8:30am at Dacia Enfield and did not hear from them until 3:40pm when was told that car has not been taken in for test yet. At about their closing time I was informed that it failed MOT and needed a repair. Even though in warranty I was quoted nearly £200 for the repair but would have been done on Monday. On Monday no news from them and no callback for a long period. When finally received the call was informed that the car has still to be taken in for repair. I called Dacia HQ customer services and following their chaser call to them car was finally ready for collection at 3pm. On collection noticed my windscreen has been damaged and when confronted them they denied it even though the point of stone chip they were blaming to be the cause is in shielded area under the bonnet where no stone can reach. The service manager was abismal and patronizing in front of other customers in the showroom. I left the dealership in a respectful manner but will definitely sue.
If you do not want your car to be damaged and receive a disgusting service stay away from this dealer.
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