I received two identical hats as a Christmas gift. One was unopened, and I requested to exchange it for a different design, not for a refund. I even offered to return it. Initially, customer service mentioned they would consult with management, but then they went silent until I followed up several times. The final response was a firm no based on their policy. There was no flexibility, no goodwill, and the follow-up was lacking. Regardless of policies, this was a straightforward situation that could have been handled better. Instead, it became prolonged and was ultimately dismissed. The product may be acceptable, but the customer experience left much to be desired.
Claim your business profile now and gain access to all features and respond to customer reviews.
