Review Time
I received two identical hats as a Christmas gift. One was unopened, and I requested to exchange it for a different design, not for a refund. I even offered to return it. Initially, customer service mentioned they would consult with management, but then they went silent until I followed up several times. The final response was a firm no based on their policy. There was no flexibility, no goodwill, and the follow-up was lacking. Regardless of policies, this was a straightforward situation that could have been handled better. Instead, it became prolonged and was ultimately dismissed. The product may be acceptable, but the customer experience left much to be desired.
I received two identical hats as a Christmas gift. One was unopened, and I requested to exchange it for a different design, not a refund. I even offered to return it. Customer service initially stated they would consult management, then went silent until I followed up multiple times. The final response was a firm no based on policy. There was no flexibility, no goodwill, and poor follow-up. Policies aside, this situation could have been handled much better. Instead, it was prolonged and dismissed. The product might be satisfactory, but the customer experience certainly was not.
Sadly, I will not be doing business with this company anymore. I previously bought hats that I liked and fit well. However, I received one as a gift this Christmas that was made of a different fabric and does not fit. I reached out to customer service to see if I could exchange it for store credit to keep supporting them. They informed me that they wouldn’t allow that, leaving me with an unusable product and my wife’s money wasted. This is not only frustrating, but the email response I received was addressed to someone else, highlighting the lack of customer care. As a regular customer, I find this outcome extremely disappointing and unacceptable.
There are no returns or exchanges on hats. I bought one in November as a Christmas gift, and now that a month has passed and Christmas is over, we’ve realized it’s too big. It’s a nice-looking hat, but now I’m stuck with it and my husband missed out on a gift. I refuse to buy another one because if it doesn’t fit again, I know there are no returns or exchanges.
I purchased hats, and while they claim they can’t do refunds, they did mention exchanges were possible. However, my request was denied. **THEY DO NOT HONOR**. Avoid purchasing from them. I’m letting friends and family know as well.
I joined an affiliate program through a platform and earned commission from legitimate sales. My commissions are tracked on the dashboard, but after nearly a month, I have not been paid. I’ve contacted the brand multiple times via email with no response. The platform confirmed that the brand is responsible for payouts, yet they have been completely unresponsive. This is a warning to other affiliates – don’t waste your time promoting brands that don’t fulfill their commitments.
I’ve tried ordering five hats in the last couple of weeks, but they keep refunding or claiming they will. Their customer service is terrible, with no response and no care. I’m actually preparing to file a lawsuit against this company and report them to the BBB.
I joined the affiliate program through a platform and generated significant revenue for the brand, but over 70 days later, I still haven’t received my commission payment. I’ve sent over 15 emails to their support team without any response. This has been a deeply disappointing experience, making me feel exploited. My team and I invested substantial effort and resources, only to be met with silence. I will not remove this review until I receive an official response and the payment promised. I did not expect such unprofessional and non-transparent behavior from a major brand.
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