dagostinohome.com

Customer service disaster...avoid avoid avoid.

When things go wrong...customer service is NON existent and you will suffer. You will be refused a full refund. You will be spoken to online as if you are an idiot or a child or someone who has no right to be given quality customer service.Let me explain.My partner and I have just moved to Alicante in Spain and in advance, purchased a mattress through Leroy Merlin which happened to be on Dagostino's marketplace page.Delivery was supposed to be 2 days after we moved in and having stayed at a hotel for 4 days, we would then be able to enjoy the mattress on the bed that Leroy Merlin had already delivered a few days earlier.The mattress didn't arrive. We were home all day and evening.We asked Dagostino to investigate and their foolishly named delivery company, ON TIME, said they had tried to deliver. But this was a lie.We were home for 2 weeks at a house where up to 8 different delivery people and tradespeople came to our new house to do work or to deliver or to quote for jobs.For 2 weeks we desperately tried to get the mattress to be delivered and ON TIME did not deliver. We are 60 and 69 years old and had to make a makeshift mattress out of seat cushions and cardboard. It was SO uncomfortable. Every day Dagostino said the mattress would be delivered and every day we waited. Nothing. In the end, our frustration and discomfort was SO much that Leroy Merlin advised us to cancel the order and get a full refund as Dagostino had failed to deliver our order.We cancelled. Asked for a refund and went to the Maxcolchon shop to buy a mattress which is WONDERFUL.We had to ask for our refund and it did not come.Finally they said they would make the refund yesterday (6 weeks after delivery was supposed to happen) and they kept 50 Euros of our money!! Because, they say, their terms and conditions allow them to do this if the item is not faulty or if the delivery issue is not their fault. This is not acceptable.We have not received the refund yet and we are still fighting to get the 50 Euros returned.The delivery company they used has the worst reputation in Spain.So my advice....avoid Dagostino because they don't care about their customers. They do not see the bigger picture that is customer service.They failed me. They took my money. I am deeply disappointed.You know what's just as worse as the above? They just don't get it. They don't seem to understand the trouble this has caused us...perhaps they don't care.

Date of experience: Jan 16, 2026